Customer Name

Date

Invoice number from visit

Email Address

Phone Number

Department visited?

Service Parts Sales

Were you greeted when you entered?

Yes No

Did we thank you for the opportunity to serve you?

Yes No

Did we find your correct part?

Yes No

What qualities did our team members display?

Professional Knowledgeable Helpful Kind Rude Unknowledgeable

Did we have the part on hand?

Yes No

Was the building clean and easily navigated?

Yes No

Did you use the truck wash?

Yes No

Did Service Dept. contact you within 2 hours to update you on your repairs?

Yes No Unsure

Were your repairs completed in a reasonable amount of time?

Yes No Unsure

Did you use the drivers lounge? (Check all that apply)

Yes No Clean Comfortable Well Stocked Up to date information Helpful resources

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